Refund policy

Returns

Our refund policy lasts 15 days. If it's past the 15th day we will charge a restocking fee of 25% from the total order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from refunds. Perishable goods such as food, flowers, newspapers or magazines cannot be refunded. 

Additional non-refundable items: 

-Coaching Programs and services
- Gift cards 
- Downloadable software products 
- Some health and personal care items

To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your refund is approved, we will send you an email to notify you.  
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ascendingnature.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.